24/7 AI FAQ Assistant That Handles Info Requests Instantly
The AI FAQ & Info Hub Agent solves this by answering common questions in real time, across your site, product pages, or help centre.
Free Up Hours Every Week
Instant, Reliable Answers 24/7
Turn Your FAQs Into a Smart Experience
AI FAQ & Info Assistant for Customer-Facing Businesses
Smarter, Faster Answers with 24/7 AI-Powered Support
Customers expect answers fast — and if they can’t find them, they leave. The AI FAQ & Info Hub Assistant solves that by acting as your digital help desk, instantly answering common questions across your website, product pages, or help centre.
It reads from your existing knowledge base, policy pages, or documentation and delivers instant, context-aware answers. Whether users are asking about booking, refunds, services, or eligibility — your assistant has it covered, day or night.
Key Benefits:
Instant Answers, 24/7 – No more digging through FAQ pages or waiting on email replies. Your AI provides real-time support.
Smarter Info Delivery – The assistant understands user intent and guides them to the right answer or resource.
Easy to Update & Train – Simply upload or link your FAQs, service pages, or docs — no complicated setup needed.
Reduces Repetitive Enquiries – Frees up your team from answering the same questions again and again.
Boosts Customer Confidence – Quick, clear responses help users take the next step, whether that’s booking, buying, or getting help.
Perfect for educational platforms, clinics, local services, product companies, online shops, and any business with a knowledge base or FAQ — the AI Info Hub Assistant helps your customers find what they need, fast.
What Can AI Help You Automate?
Our AI agents are custom-built to work like part of your team. They can answer product questions, send follow-ups, handle customer service, and even help with content and emails. These solutions are simple, affordable, and customised to your business goals — no technical knowledge needed.
Customised for Small & Medium Businesses in Darwin
Perfect for online shops, service businesses, real estate agencies, clinics, and trades — our AI tools fit seamlessly into your day-to-day operations.
Product Enquiry Assistant
Instantly answers product questions, checks availability, and helps customers find what they need — 24/7.
Smart Booking Assistant
Handles appointment requests, confirms times, and reduces back-and-forth — so you don’t miss a lead.
AI Email Response Helper
Auto-drafts replies to common emails like “do you have this in stock?” or “what’s your refund policy?”
Social Media Content Creator
Generates ready-to-post ideas, captions, and headlines for your Facebook, Instagram, or LinkedIn — in your brand voice.
Lead Follow-Up Agent
Follows up with leads automatically via email or message, helping you close more deals without the manual chasing.
Customer Feedback Collector
Gathers client reviews, follows up after purchases or bookings, and helps improve your online reputation.
Website Chat Assistant
Helps website visitors find answers, products, or contact info in seconds — even when you’re offline.
Order & Shipping Updates
Keeps customers informed about their delivery or status — reduces “Where’s my order?” emails.
FAQ & Info Hub Agent
Answers common questions about pricing, services, hours, or policies without needing staff to reply.
Quick Setup
Easy to Learn
Built for Small Business Teams
AI Automation Solutions
AI Automation Helps These Industries Save Time, Win More Clients & Scale Easier
Retail & E-commerce
Handle product questions, stock checks & shipping updates 24/7Healthcare Clinics
Automate bookings, reminders, and patient follow-upsTrades & Services
Reduce phone time by automating quotes & job schedulingReal Estate
Qualify leads, respond instantly to property enquiriesEducation & Training
Automate enrolment enquiries, FAQs, and course infoProfessional Services
Streamline admin, reply to emails faster, improve response time
We help make your business smarter with AI
Where Can AI Fit Into Your Business?
CRM Software
Automate client follow-ups and enquiry responses
Accounting Platforms
Send reminders, summaries, and payment updates
Email & Newsletter Systems
Generate and schedule outreach content
Booking Calendars
Handle appointment requests and confirmations
E-commerce Platforms
Answer product questions and check stock
Live Chat Tools
Add an AI assistant to respond instantly
Lead Capture Forms
Qualify and follow up with website visitors
Internal Docs & FAQs
Turn internal knowledge into a smart Q&A tool
1.
Tell Us About Your Business
Quick chat or form — we’ll ask about your customers, tools you use, and what you want to save time on.
2.
We Design Your AI Assistant or Automation Workflow
We’ll map out what the AI can handle for you: enquiries, follow-ups, product help, emails, etc.
3.
Setup, Test & Fine-Tune
We connect your assistant to your current tools (like your shop, inbox, or calendar) and test real conversations together.
4.
Launch & Monitor
Your AI assistant goes live — we monitor, tweak if needed, and provide full support to keep everything running smoothly.
5.
Maintain, Improve, Support
Each month, we refresh your product data, monitor AI performance, and apply updates as needed — all included in your monthly service package.
How We Build Your Custom AI Automation
1–2 Weeks to Launch
No Tech Knowledge Needed
Fully Supported by Our Team
Quick Setup. Real Results. No Guesswork.
Most businesses get results within 1–2 weeks. We guide you through everything from setup to testing — all customised to your goals.
What We've Built with AI Automation
Real-world solutions that save time, boost engagement, and drive results.
Full Automation Blogging
AI drafts blog posts from product updates or service news — then publishes and pushes to socials.
SEO Optimisation with AI
Automated keyword research, meta description creation, and blog SEO audits for better rankings.
Marketing & Social Media Automation
Weekly AI-assisted content plans, post scheduling, and performance summaries for local businesses.
DocuSign Agreement Workflow
Rental businesses use our automation to generate, send, and store signed equipment hire agreements.
Product Assistant Chatbot
An AI agent that helps website visitors find the right product, check stock, and get fast answers.
Training Booking Email System
Auto-sends course confirmation, location info, and payment receipts after student registration.
Lead Qualification Bot
AI captures enquiries and filters serious leads before notifying the team.
Customer Follow-Up Series
Automated 3-step email flow after purchase, customised by product type.
About Us
At AI Automation Darwin, we help small and medium businesses save time, reduce admin, and grow faster using smart AI tools — without the tech overwhelm.
As part of the team behind Now Technology Systems, we’ve supported Australian businesses with digital solutions for over 25 years. Now, we’re bringing that same support into the world of automation — building AI assistants that answer enquiries, send follow-ups, manage bookings, and more.
We set everything up, keep it running, and provide ongoing support — so you can focus on your business while the AI handles the rest.
We’re proud to be one of the first in Australia to bring affordable, practical AI automation to everyday businesses. No technical buzzwords. No confusing software. Just smart, useful tools that save time and boost productivity.
With AI Automation Darwin, you’re not just keeping up with the future — you’re getting ahead of it.
Hear from Our Success Stories
Frequently Asked Questions
What is an AI Automation or AI Assistant?
An AI assistant is like a digital team member. It can answer customer questions, handle bookings, send follow-up emails, and help with repetitive admin — all without you lifting a finger.
Do I need technical knowledge to use it?
Nope! You don’t need to know how it works behind the scenes. We handle the setup and updates — you just tell us what you want it to do.
How much does it cost?
We offer a simple setup package and a low monthly fee to cover everything — including support, updates, and the tools behind the scenes.
🛠 Setup Cost: Starting from $440 (once-off)
🔄 Monthly Service Fee: $88/month (includes support, updates, and platform usage)
What kind of tasks can it handle?
Common uses include:
Answering product or service questions
Sending confirmation emails after bookings
Following up with customers automatically
Updating newsletters or blog posts
Helping customers on your website 24/7
Will it replace my staff?
Not at all — it supports your team by taking care of repetitive jobs, so they can focus on more valuable work. Think of it as your always-on assistant.
How long does setup take?
Most projects are live in 1–2 weeks. We handle everything from design to testing and make sure it fits your business perfectly.
Can it work with my current systems?
Yes — we customise your automation to work alongside the tools you already use (like your CRM, email, booking forms, online shop, etc.).
Is my data safe?
Yes. We only use secure, trusted platforms, and we don’t share or resell your data. Your customer information stays private and protected.
What happens after launch?
We keep things running in the background — including updates, product data uploads (if needed), and performance checks. You’ll always have support if something needs adjusting.
Have Additional Questions?
0412 606 287
info@aiautomationdarwin.com.au
Get in touch! Our team of support specialists are available to speak with you about our program.